Based on recent National guidance our office will only be able to assist you via e-mail until further notice. We apologize for any inconvenience you may incur from this.   

Due to the high number of emails please expect 48 hours until you receive a reply.


OCYF requests whenever possible mandated reporters use the self-service portal versus calling ChildLine.  ChildLine is fully operational but as we have shifted to a remote workforce, we are asking reporters to use the electronic reporting if possible, to minimize wait times for calls. Thank you


Recognizing Child Abuse When Interacting Virtually

This course can not be taken on a mobile device, including cell phones, Ipads, tablets, etc.

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About the Course

Welcome to the Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania Online Training.

Our technical support staff are available Monday through Friday from 8:00 AM to 4:00 PM EST at

  • If you have not previously registered please click the "Registration" link at the top of the page.
  • Please make sure to complete all fields accurately. In particular, if you are licensed or applying for a license under certain PA Boards, you will need to enter additional information to ensure your record is sent to the PA Department of State, including your PA Board license number if applicable. Enter your full name exactly as it appears on your license, be sure to include your correct Date of Birth and SSN as well.
  • Please refer to the frequently asked questions (FAQ) section after you login.
  • This course is approved for 3 continuing education credits and has been approved by the PA Department of Human Services and Department of State to meet mandated reporting (Act 31) license requirements. All other licensing-related questions should be referred to your respective Board(s).
  • Please note, If you are licensed by more than one Board, the Dept. of State will apply your credit to all relevant boards.
  • If you have received an e-mail discrepancy letter indicating the Board has not received the verification of completion of the Mandatory Act 31 Child Abuse Continuing Education Course, but you had completed the course, contact us at 
  • Individuals who are renewing or applying for a license, please allow 7 to 10 days for the processing of your credits.  You may monitor the status of your license on-line at  If after 10 days your credits have not been applied, contact us at